Something failed
Cracked, stuck, or letting water in?
Start with the affected glass, seal, roller, lock or frame. Describe the symptom before choosing a replacement.
Explore repair services →Metro West · Doors & Windows
Explore single-window repairs, whole-house replacement and patio-door options. Use the scope notes to prepare questions about products, access and completion checks.
Explore the openings
Something failed
Start with the affected glass, seal, roller, lock or frame. Describe the symptom before choosing a replacement.
Explore repair services →Something is changing
Compare operating style, frame condition, glass, ventilation and the construction around the opening.
Explore replacement services →Choose your starting point
Repair and replacement need different questions. Explore the work, parts and access involved.
A closer look
Frames, drainage, seals and surrounding trim help explain what an opening needs.


Start locally
Find the service for your opening and confirm address coverage when you call.
The City of Orlando's permitting pages state that the State of Florida requires a permit for most projects, even small ones, and that a project valued above $5,000 needs a Notice of Commencement filed with the Orange County Comptroller before work starts. For window and exterior door work, ask which permit type the scope falls under before anything is ordered. Metro West sits inside Orange County, and some addresses near the city line are unincorporated and permitted by the county instead — confirm which building department covers the address. This is the authority's published guidance, not a determination about a particular property.
Source for planning your work ↗Orange County's storm-repair guidance states that window and exterior door replacements always require a permit, that mechanical repairs including air-conditioning replacement or major ductwork repairs need one, and that replacing broken glass in an existing frame without changing its size or type does not. It also warns that unlicensed contractors may try to take advantage of residents after a storm and that work done without a permit may not be covered by homeowners' insurance. Worth reading before arranging window and exterior door work on storm damage in Metro West, and worth telling the insurer about in advance.
Source for local exposure ↗Orange County's guidance for residential and commercial windows, doors and overhead doors asks for a completed county Product Approval Specification Sheet with the application, and states that the approved installation details must be on the jobsite for inspection — failure to do so results in a failed inspection. Ask which approved product is being quoted and whether the installation details for that product will be on site on the day.
Source for local context ↗Area-wide context is not a finding about your own property.
Before you decide
A sticking panel can involve rollers, track damage, alignment or worn seals. Ask which condition was observed and whether compatible parts are available. A sound frame may remain in place for a targeted repair; deterioration at the sill or frame can change that scope. Compare the actual findings before choosing a complete replacement.
Moisture between the panes is different from condensation on a room-facing surface. A proposal may replace the sealed glass unit while retaining a suitable sash and frame. Ask which component has failed, how the replacement glass is specified and whether the existing frame can support the work.
An insert retains a suitable existing frame and places a replacement unit within it. Full-frame work removes more of the assembly and exposes the opening for assessment. Compare retained materials, flashing work, trim restoration and the resulting clear opening rather than treating both proposals as the same job.
Compare the ratings for the complete product and its suitability for the local climate and project. U-factor and solar heat gain coefficient describe different aspects of performance. Ask which specified unit the label describes; a generic brochure does not establish the rating of the product being supplied.
Describe the opening, how it moves and what changed. Note whether a concern is with glass, the moving panel, hardware or the surrounding wall. If available, gather product labels, earlier invoices and photographs taken without dismantling the assembly. Explain access restrictions and keep people away from broken glass.
Ask which units and components are included, what remains in place, how access and removal are handled, and who restores affected finishes. Confirm product specifications, disposal, weatherproofing and completion checks. Any concealed damage discovered during the work needs an explained change to the agreed scope.
Tell us what needs work and we will call you back.
Describe what moves, what leaks and what you want to change.